Training for Intervention ProcedureS (TIPS) Certification Practice Exam

Which of the following items would not necessitate incident documentation?

1. Fights

2. Service refusals

3. Regular customer transactions

4. When police are called

The correct answer is: Regular customer transactions

Regular customer transactions do not necessitate incident documentation because they typically do not involve any unusual or problematic situations that would require a formal record. Incident documentation is generally reserved for events or interactions that deviate from normal operations, potentially involving conflict, unusual behavior, or a need for further investigation or follow-up. In contrast, items like fights, service refusals, or police involvement all represent situations that have the potential for disputes, safety concerns, or legal implications, warranting a need for thorough documentation to protect the establishment and to detail what occurred for accountability and future reference. Regular transactions are standard processes where no significant issues arise, thus eliminating the need for such documentation.