Training for Intervention ProcedureS (TIPS) Certification Practice Exam

When documenting an incident, what should you primarily state?

1. Your personal opinion

2. The details of the incident

3. Only the facts and specific behavioral cues

4. A summary of customer behavior

The correct answer is: Only the facts and specific behavioral cues

The most effective approach to documenting an incident focuses on facts and specific behavioral cues. This method ensures that the documentation is objective and provides clear, unbiased information about what occurred during the incident. By emphasizing only the facts, you create a reliable record that can be referred to later, whether for training, accountability, or conflict resolution. Focusing on specific behavioral cues enhances the clarity of the documentation, allowing anyone reviewing it to understand the actions and reactions involved. This factual approach helps prevent the inclusion of subjective interpretations or personal opinions, which can cloud judgment and lead to misunderstandings. While other options may seem relevant, they introduce elements that could detract from the primary purpose of incident reporting. Personal opinions can lead to confusion and bias, while a summary of customer behavior may not capture the complete context needed for a thorough understanding of the incident. Additionally, merely stating the details without focusing on concrete facts and behavioral indicators does not provide the depth of information required for effective documentation.