TIPS Certification Practice Exam 2025 – Comprehensive Prep Guide

The correct response in this situation is to contact security or law enforcement. When a patron refuses to leave after being cut off, it indicates a potential risk for both the individual and other patrons, especially if they are exhibiting aggressive or disruptive behavior. In such circumstances, it is crucial to prioritize safety and adhere to the establishment's policies regarding patron conduct.

Involving security or law enforcement ensures that the situation is handled by trained professionals who can manage difficult patrons appropriately. They can de-escalate any potential conflict and ensure that everyone remains safe. Additionally, laws and regulations often require establishments to have protocols in place for dealing with patrons who do not comply with requests to leave, and contacting security meets these legal obligations.

Offering more alcohol is inappropriate and contradicts the responsibilities of the establishment to promote safe drinking environments. Similarly, asking the patron to leave more forcefully could escalate the situation, putting staff and other patrons at risk. Allowing the patron to stay until they decide to leave is not a viable option, as it could lead to further issues and endanger others in the venue. Thus, the best course of action is to seek assistance from security or law enforcement.