TIPS Certification Practice Exam 2026 – Comprehensive Prep Guide

Taking appropriate action when a patron is acting erratically is crucial for ensuring the safety and well-being of everyone in the establishment. Monitoring the situation allows the server to assess the level of concern while being attentive to the patron's behavior. Offering assistance shows that the staff is proactive and caring, which can help de-escalate any potential issues. If the erratic behavior escalates or poses a risk to others, involving security becomes necessary to ensure a safe environment.

This approach prioritizes communication and safety over immediate confrontation or dismissal of the situation. By not ignoring the patron, the server demonstrates responsibility and a commitment to providing a secure atmosphere for all patrons. The other options do not emphasize the importance of monitoring the situation or offering assistance, which are vital components of responsible service.