TIPS Certification Practice Exam 2026 – Comprehensive Prep Guide

Question: 1 / 400

What should a server do if they suspect a customer is intoxicated?

Ignore the situation to avoid confrontation

Refuse service to that customer

When a server suspects that a customer is intoxicated, it is crucial for their safety and the safety of others to take appropriate action. Refusing service to that customer is vital because serving alcohol to someone who is already intoxicated can lead to further impairment, increase the risk of accidents, and is often against local laws and regulations regarding responsible alcohol service.

By refusing service, the server is not only adhering to the responsible serving standards but also taking an important step to prevent potential harm. This action protects the establishment's liability and contributes to a safer environment for all patrons.

While offering a non-alcoholic drink or calling a taxi may also be appropriate steps to take after refusing service, the initial correct response is to deny further alcohol service to the intoxicated customer. Ignoring the situation is not advisable as it can exacerbate the problem and pose significant risks.

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Serve them a non-alcoholic drink

Call a taxi for the customer

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