TIPS Certification Practice Exam 2025 – Comprehensive Prep Guide

The approach of explaining the establishment's policy on alcohol service and offering alternatives is the most effective way to handle a refusal of service politely. This method demonstrates professionalism and respect for both the customer and the law. By clearly communicating the reasons behind the refusal, such as the responsibility to ensure that patrons are served alcohol safely and legally, the server helps the customer understand that this decision is made in the interest of everyone's well-being.

Additionally, offering alternatives can show that the server is still willing to accommodate the customer in a different way, which can help to diffuse any potential frustration. This can foster a more positive interaction, even in a situation where service has to be refused.

The other options may not promote a positive outcome. Offering a free drink might undermine the establishment's responsibility to refuse service when necessary, arguing with the customer can escalate tensions and create a negative experience, and simply giving a refund does not address the refusal of service or provide any alternative solutions.