Training for Intervention ProcedureS (TIPS) Certification Practice Exam

What do behavioral cues help determine in a guest?

1. Level of satisfaction

2. Approaching intoxication

3. Choice of drink

4. Behavioral preferences

The correct answer is: Approaching intoxication

Behavioral cues are indicators that a guest exhibits through their actions, speech, and physical demeanor. In the context of assessing a guest's level of intoxication, these cues can provide important insights. Signs of approaching intoxication may include slurred speech, unsteady movements, overly loud or boisterous behavior, and a slower reaction time. Recognizing these cues is essential for responsible service; it helps staff determine when a guest may need to be cut off from further alcohol service to ensure both their safety and compliance with legal regulations. While other factors, such as a guest's level of satisfaction or their choice of drink, could potentially be assessed through behavior, the specific focus on intoxication is particularly critical in hospitality settings. Understanding and interpreting these behavioral cues is a key responsibility of service staff, as it directly relates to maintaining a safe and enjoyable environment for all guests.